Unable to Login or Reset my Password On the New Forum

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Blake Gregory
Posts: 99
Joined: Wed Oct 05, 2005 4:37 pm
Contact:

Unable to Login or Reset my Password On the New Forum

Post by Blake Gregory »

Good Morning,

Over the Weekend, The 12d User Forums have had a face lift and major back-end upgrade.

This has massively increased the performance and security of the site.

However, this has caused some password issues to arise as the hashing of previous passwords did not migrate correctly.

If you cannot login with your regular password, you will need to reset your password.

To do this, first you must delete all COOKIES and CACHE from the site BEFORE you try and reset your password.

WARNING: Make sure you only clear the CACHE and COOKIES from forums.12dmodel.com, If you clear them from all sites, you will find all your logins are removed from every site on your browser.

This must be done from the browser, NOT FROM THE BUTTON at the bottom of the forum.

in Chrome:
1. Click the Padlock next to the URL in the Address Bar
2. Click Cookies
Chrome_COOKIES_1.png
Chrome_COOKIES_1.png (8.53 KiB) Viewed 4094 times
3. Select: Forums.12dmodel.Com
4. Click REMOVE
Chrome_COOKIES_2.png
Chrome_COOKIES_2.png (17.27 KiB) Viewed 4094 times
5. Reload the Forums then Reset your password.

in Firefox:

1. Click the Padlock next to the URL in the Address Bar
2. Click Clear Cookies and site Data
Firefox_Cookies_1.png
Firefox_Cookies_1.png (29.46 KiB) Viewed 4094 times
3. click REMOVE
Firefox_Cookies_2.png
Firefox_Cookies_2.png (9.8 KiB) Viewed 4094 times
For other browsers, PLEASE use google to find out how to clear both CACHE and COOKIES for a particular site.
Lee Gregory
12d Support
Posts: 1886
Joined: Thu Sep 29, 2005 6:06 pm

Re: Unable to Login or Reset my Password On the New Forum

Post by Lee Gregory »

What about Edge ?
Sam Cech
Posts: 3941
Joined: Fri Oct 14, 2005 12:56 pm
Location: Silverdale, NZ
Contact:

Re: Unable to Login or Reset my Password On the New Forum

Post by Sam Cech »

I found the button at the bottom of this forum to work pretty well

[attachment=0]clearbiscuits.JPG[/attachment]
Attachments
clearbiscuits.JPG
clearbiscuits.JPG (34.63 KiB) Viewed 3989 times
Blake Gregory
Posts: 99
Joined: Wed Oct 05, 2005 4:37 pm
Contact:

Re: Unable to Login or Reset my Password On the New Forum

Post by Blake Gregory »

Sam,

That button may not delete OLD PHPBB cookies since it may not know about them.
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